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COVID-19 Mortgage and Financial Relief - updated April 14 2020

We understand that we are all living through history and in unprecedented times, and we will strive to provide our valued clients with the information you need in this time of crisis.

Please avoid visiting your branch in-person unless absolutely necessary.

Lenders are receiving an unprecedented number of calls and emails from borrowers requesting mortgage assistance. To streamline this process for our clients, we've created a new financial relief section of our website to keep you informed, as best as we can, on our lending partners, municipal, provincial, and federal government's financial relief programs.  Please note that this will be a work in process. 

Lenders Government Agencies
Aldergrove Credit Union
Contact: Email or Branch Phone
Please see LINK for contact information
 B2B Bank

Email: Web Request Deferral
Website:  COVID-19
Government of Canada
Department of Finance Canada
Contact: Canada's COVID Economic
Support Plan: Support of Canadians &
Business.

CMLS
Contact:  Email or Call Centre
1 888 995 2657 or service@cmls.ca
Envision
Contact: Call Centre
1 888 597 1083
Business Development Bank of Canada
Contact: www.bdc.ca
Process: Online application for small business
funding.  Support for entrepreneurs impacted by the COVID-19
Equitable Bank
Contact:  Call Centre or email
customerservice@eqbank.ca
1 888 334 3313
First National
Contact: Web
Log in to My Mortgage or if no account please visit
website and submit request HERE
BC Temporary Rental Supplement
Available for rental assistance for tenants
Contact: BC Housing website
Home Trust
Contact: online form - Follow Link to website
Process: once the form request is submitted
a representative will contact you to discuss.
Please expect 3-5 business days for contact

Interior Savings
Contact: Call Centre
1 855 220 2580
 
Island Savings
Contact: Call Centre
1 888 597 1083
Manulife
Contact:  Call Centre or online form
1 877 765 2265
Follow Link to website

 
MCAP
Contact:  Login to MyMCAP
Merix
Contact: Email
cap@paradigmquest.com Please include full name, mortgage number, address, phone #
Please expect 3-5 business days for contact

 
National Bank of Canada
Contact: Login to online Bank - use contact information in left menu
Optimum (Canada Western Bank)
Contact: Web deferral form
 
 
Peoples Trust
Contact: Call Centre
1 833 309 4861
Prospera
Contact: Email
paymentdeferral@prospera.ca
 
Radius Financial
Contact:  Email or Call Centre
radius@lenderservices.ca
1 866 550 8227
RFA Mortgages
formerly Street Capital

Contact: rfa.ca/covid19
Process: once the form request is submitted
a representative will contact you to discuss.
Please expect 3-5 business days for contact
 
Scotia
Web Deferral Form:
TD
Contact: online form - Follow Link to website
Process: online and login with EasyWeb credentials
 
Valley First
Contact:  Call Centre 1 888 597 8083
Monday to Friday 8:00 a.m. to 8:00 p.m.
Saturday 8:30 to 4:00 p.m.
Sunday 12:00 p.m. to 4:00 p.m.
Westminster Savings
Contact: email - Follow Link to website
Process: Please follow instructions as outlined on the website.
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